Merchandise Return Policy
To ensure your satisfaction, we permit our customers to return items purchased from Riffraff Diesel Performance®, subject to the limitations and procedures set forth below. Order payment processing is completed upon checkout and funds are captured from the customer provided means. If an order is cancelled or returned a refund of payment is acceptable up to, but not including, payment processing/gateway fees that are calculated at 2.97% of total transaction. Card processing/gateway fees are non-refundable and are accessed from a 3rd party for the privilege of facilitating secure web-based/phone payment.
30 Day Return Period
You may return an item purchased from Riffraff Diesel Performance® for any reason up to 30 days from the original Invoice date, provided that the item has not been installed and is in “brand-new” condition. This does not apply to electronic products as they will be allowed return on a case by case approval. Shipping charges are not refundable on returns for any reason.
Return Merchandise Authorization
To return an item, you must first call (541) 879-1052, to speak with one of our Customer Service Representatives and provide them with the following information: original invoice number; part number; serial number (if applicable); quantity; and reason for the return with as much detail as possible. Click Here to access the RMA Form that is needed for any return, and include a copy in the box on return.
Pricing Terms and Conditions
Pricing is subject to change without notice and pricing/availability is confirmed once order is placed. By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.
Items returned to Riffraff Diesel Performance without a valid RMA sheet included it will not be processed. Riffraff Diesel Performance® will not be responsible for unauthorized returns. If an order is refused and shipped back without authorization there will be automatic restocking fee up to 20%.
Once an order is placed we are no longer able to make changes to content or shipping service level. Once items are shipped with the specified carrier Riffraff Diesel Performance© is not liable for late, lost, stolen, or damaged goods in transit or after delivery. Unless the customer requests Signature Required at checkout in the comment box, which is provided on request free of charge, we are unable to make a claim with the carrier for missing parcels. Next Day Air, Expedited Services cut off time for ordering is 12pm PST, and can change without notice due to unforeseen circumstances, contact us if you have questions. Free Shipping service used is UPS Ground unless other than specified. At this time Saturday Delivery is only available upon request, and only on Friday Next Day Air shipments, per UPS guidelines. Please be advised, carriers only count business days as transit time, not weekends or holidays. Standard shipping pick up and delivery days are Monday through Friday, but do not include observed holidays and company closures. We reserve the right to use the carrier of our choice if we determine it provides the customer with better service. If an order is refused and shipped back without authorization shipping will be charged for the return shipment.
Wrong Item Return/Core Return
Items or cores not returned to Riffraff Diesel Performance® within the specified time period will be found to be outside of our terms agreement. If we can not contact you and/or have not received confirmation of item/core return you will be charged for the retail value or core value of these items.
All returns will be subject to a restocking fee up to 20%.
RIFFRAFF DIESEL PERFORMANCE INC.® HEREBY DISCLAIMS ALL IMPLIED AND EXPRESS WARRANTIES OF ALL PRODUCTS, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. ANY PRODUCT THAT IS TO BE CONSIDERED FOR A MANUFACTURER WARRANTY OUTSIDE OF RIFFRAFF DIESEL PERFORMANCE INC.® MUST BE RECEIVED BEFORE ANY REPLACEMENT MERCHANDISE IS SHIPPED OUT. Warranty on services provided for items such as T500, TS Chips, Custom tunes etc are that there are no refunds, only manufacturer warranty on the service provided.
If you initiate a payment chargeback for any reason without first contacting Riffraff Diesel Performance® via email, you will automatically be charged a $50.00 charge-back fee. By proceeding through checkout you are agreeing to all Terms and Conditions set forth on this page, your IP address is logged, and a copy of this agreement will be provided to your card company if you initiate a chargeback. Unless there are extenuating circumstances, all chargebacks will be turned over to our attorney and a collection agency for restitution.
Please Be Aware
Some products sold by Riffraff Diesel Performance©, Inc. are not legal for sale or use on any pollution controlled vehicles, are legal in California for off-highway use only, or are not legal for sale or use in the state of California. Riffraff Diesel Performance® recommends all product installs be performed by a qualified mechanic. We do not warranty any products that have been incorrectly installed or have been modified. All parts have an expected life span and must be inspected on a regular basis by the user/installer. There will be no compensation for labor for installation of parts, warranty work etc. under any circumstances.
By using this website or making a phone order with www.riffraffdiesel.com, and accepting the aforementioned terms and conditions of use at checkout the buyer is bound to abide by it. These terms are non-negotable and are a legally binding agreement between parties. If the customer does not agree they should not complete the checkout process and call us with any questions/concerns.
©2016 Riffraff Diesel Performance® is a registered Trademark, all rights reserved.