Once an order is placed we are no longer able to make changes to content or shipping service level. Once items are shipped with the specified carrier Riffraff Diesel Performance© is not liable for late, lost, stolen, or damaged goods in transit or after delivery. UPS Transit time can vary based on service selected from 1-8 business days. USPS Transit times can vary from 2-10 business days depending on which service is selected. USPS Shipping is not a guaranteed service, and is not able to be refunded based on a delivery/ transit delay. Unless the customer requests Signature Required at checkout in the comment box, which is provided on request free of charge, we are unable to make a claim with the carrier for missing parcels. Riffraff Diesel reserves the right to require a signature on orders over $500. Next Day Air, and Expedited Services cut off time for ordering is 12pm PST, and can change without notice due to unforeseen circumstances, contact us if you have questions. Free Shipping service used is UPS Ground unless other than specified. At this time Saturday Delivery is only available upon request, and only on Friday Next Day Air shipments, per UPS guidelines. Please be advised, carriers only count business days as transit time, not weekends or holidays. Standard shipping pick up and delivery days are Monday through Friday, but do not include observed holidays and company closures. We reserve the right to use the carrier of our choice if we determine it provides the customer with better service. If an order is refused and shipped back without shipper authorization the customer will be charged for the return shipment cost.
Shipping Service and Transit Times
UPS Transit By Service
Next Day Air - Next Business Day
2nd Day Air - Two Business Day
3 Day Select - Three Business Day
Ground - One to Six Business Day (Dependent on customer location)
SurePost - Two to Eight Business Day (This service is a shared service through UPS and USPS where USPS will be doing the final delivery) Transit Time Not Guaranteed
USPS Transit By Service (Not Guaranteed)
Priority Mail - 2-3 Business Day
First Class Mail - 2-10 Business Day
Merchandise Return Policy
To ensure your satisfaction, we permit our customers to return items purchased from Riffraff Diesel Performance®, subject to the limitations and procedures set forth below. Order payment processing is completed upon checkout and funds are captured from the customer provided means. If an order is cancelled or returned a refund of payment is acceptable up to, but not including, payment processing/gateway fees that are calculated at 2.97% of total transaction. Card processing/gateway fees are non-refundable and are accessed from a 3rd party for the privilege of facilitating secure web-based/phone payment.
30 Day Return Period
You may return an item purchased from Riffraff Diesel Performance® for any reason up to 30 days from the original Invoice date, provided that the item has not been installed and is in “brand-new” condition. This does not apply to electronic products or special order/none stocking items as they will be allowed return on a case by case approval. Shipping charges are not refundable on returns for any reason.
Return Merchandise Authorization & Form
To return an item, you must first call (541) 879-1052, to speak with one of our Customer Service Representatives and provide them with the following information: original invoice number; part number; quantity; and reason for the return with as much detail as possible. Click Here to access the RMA Form that is needed for any return, and include a copy in the box on return. Once received please allow 5-7 days for processing and credits to be complete.
Items returned to Riffraff Diesel Performance without a valid RMA sheet included it will not be processed. Riffraff Diesel Performance® will not be responsible for unauthorized returns. If an order is refused and shipped back without authorization there will be automatic restocking fee up to 20%.
All returns will be subject to a restocking fee up to 20%.